Sylvix LLC is dedicated to providing our customers with high-quality pet toys, including chew toys, novelty cat wands, interactive toys, and plush pet toys. We want you to be completely satisfied with every shopping experience. If you are not satisfied with your purchase, we offer return and refund services in accordance with the policy outlined below.
Please read this policy carefully before submitting a return request.
I. Return Eligibility
We accept return requests under the following conditions:
The return request is submitted within 30 days of receiving the item(s).
The item(s) are unused, undamaged, and remain in their original packaging.
The request is accompanied by an order number or proof of purchase.
Requests involving product quality issues or shipping errors will be prioritized.
Returns may be declined under the following circumstances:
Items that show obvious signs of use or have been damaged by the customer.
Returns based on personal preference rather than product defects (e.g., incorrect size chosen without prior verification).
Requests submitted after the return window has expired.
II. Refund Process
Please contact our Customer Service team via email or phone to initiate a return request.
Once your request is approved by Customer Service, we will provide you with return instructions.
Please ship the item(s) back to the designated return address.
Upon receiving and inspecting the returned item(s), we will process your refund within 5–10 business days.
Refunds will be issued to your original payment method; the actual time it takes for the funds to appear in your account may vary depending on your bank or payment platform.
III. Return Shipping Costs
For returns due to product quality issues or shipping errors: Sylvix LLC will cover the return shipping costs.
For returns due to personal reasons: The customer is responsible for the return shipping costs.
IV. Refund Scope
Provided that the return eligibility criteria are met, the refund will include:
The actual amount paid for the item(s) (excluding original shipping costs, unless the return is due to our error).
V. Exchanges
If you wish to exchange a product (e.g., for a different color or style), please contact our Customer Service team first to verify stock availability. We will then assist you in completing the exchange process.
VI. Return Address
Please ship the items you wish to return to the following address:
Sylvix LLC
Address: 2218 SW FOX CT, TROUTDALE, OR 97060-1951
VII. Customer Support
If you have any questions regarding the return or refund process, please feel free to contact us:
Company Name: Sylvix LLC
Email: suzanne@sylvixllc.com
Phone: (774) 667-6458
VIII. Policy Updates
Sylvix LLC reserves the right to update or modify this Refund and Return Policy at any time. Any updates will be posted on this page; we recommend that you review it periodically.
Sylvix LLC is committed to providing a secure and reliable shopping experience, and we thank you for your trust and support.
