Sylvix LLC (hereinafter referred to as “we” or “us”) places great importance on your privacy and the security of your personal information. This Privacy Policy is designed to explain how we collect, use, store, and protect your information when you visit or use this website (an e-commerce platform for pet toys in the U.S.).
Please read this Privacy Policy carefully before using this website. By accessing or using this website, you signify your agreement to the entire content of this Policy.
I. Information We Collect
During your visit or when you place an order, we may collect the following types of information:
Personal Information
Including, but not limited to: your name, shipping address, email address, contact phone number, and payment-related information.
Order Information
The products you purchase, your order history, transaction amounts, and shipping/logistics details.
Device and Usage Information
Including browser type, IP address, access times, page browsing history, etc., used to optimize your website experience.
II. How We Use Information
The information we collect is used for the following purposes:
To process and fulfill your orders
To provide customer service and after-sales support
To improve website functionality and user experience
To send order updates or service notifications
To prevent fraud and ensure transaction security
We will not sell or unlawfully share your personal information with third parties.
III. Information Sharing and Disclosure
Sylvix LLC may share your information only under the following circumstances:
With payment processors and shipping carriers to fulfill order delivery
In compliance with applicable laws, regulations, or lawful requests from government agencies
To protect the legitimate interests of the company, or to prevent fraud or security risks
All third-party service providers are required to adhere to strict data protection obligations.
IV. Data Security
We implement reasonable technical and administrative measures to protect the security of your personal information and to prevent unauthorized access, disclosure, alteration, or loss. However, please note that no method of internet transmission can be guaranteed to be 100% secure.
V. Use of Cookies
This website may use Cookies to enhance the user experience—for example, by saving shopping cart contents, analyzing traffic data, and optimizing page content. You may disable Cookies through your browser settings; however, doing so may affect the functionality of certain features on the website.
VI. User Rights
You have the right to:
Access your personal information
Correct or update your information
Request the deletion of relevant data (to the extent permitted by law)
Unsubscribe from marketing emails
To exercise any of the above rights, please contact us using the methods provided below.
VII. Children’s Privacy
This website is intended for use by adults only. We do not knowingly collect personal information from children under the age of 13. Should we discover that such information has been collected, we will delete the relevant data immediately.
VIII. Policy Updates
We may update this Privacy Policy from time to time to reflect business or legal requirements. Any updates will be posted on this page; your continued use of the website constitutes your acceptance of the updated terms.
IX. Contact Us
If you have any questions regarding this Privacy Policy, please contact us using the following methods:
Company Name: Sylvix LLC
Address: 2218 SW FOX CT, TROUTDALE, OR 97060-1951
Email: suzanne@sylvixllc.com
Phone: (774) 667-6458
Sylvix LLC appreciates your trust. We remain committed to protecting your privacy and security, and to providing you with a safe and reliable shopping experience.
